International Tour Operator License No: 22-053/2014/TCDL-GPLHQT - Issued by Vietnam National Administration of Tourism (VNAT)
We would deeply regret your decision to cancel your trip to indochina, however we realize that there are many valid reasons that this can happen.
CANCELLATIONS & REFUNDS FOR BOOKING TOUR & HOLIDAY PACKAGES
In the event of cancellation, the cancellation fee will be applied as below:
All airline tickets are non‐refundable and require instant payment. In case customers cancel advanced arrangements more than 30 days prior to departure: The total deposit paid to us (30% or US$ 300 per person) will be charged to cover flights, hotel booking and other administrative fees. The remaining money will applied to your other tours and services with us during one year (365 days) from the date the deposit was received. When this time period is over, the amount is forfeited.
+ To confirm the booking with us, a 30% deposit is required. If you cancel the tour > 45 days, 10% will be refundable.
+ 45 to 20 days before trip commencement: 30% of the total trip cost
+ From 20 to 15 days before trip commencement: 50% of the total trip cost
+ 15 days before the commencement of the journey or no show: 100% of the total trip cost
Your satisfaction is our first priority. If there's a problem with your booking, please contact us and state your reasons for the refund request and we will try our best to assist you.
NOTE: Please note that SPECIAL OFFERS that customers agree with the Travel Consultant are not eligible for the general cancellation policy and have to work under certain conditions of each booking.